Is What We Say As Important As What We Do?

You better believe it is!

What we say, how we say it and how we back this up with our actions are all critical to the quality of our service and the customer experience. We can either enable or disable our patients with the words that we choose, and the way we listen to them.

In a world where being busy has become the new black you needs something to make your practice stand out from the pack. Why not make it people centred service...

In this workshop we will pull apart the key features of communication and put them back together with a focus on people centred service. After all it is your patients that drive your income and where there is lots of choice they will vote with their feet. Let's get them voting for you!

The seminar will be presented by Denise Scott-Lister and Scott Lee, of Proven Performance, and Dr Nick Penney. Read about them here.

Join Osteopaths NZ for the first seminar of The Essentials Series - topics and skills that are essential for successful practice. We have just our Auckland leg of the tour remaining!

Auckland: Saturday 12th November, Unitec

Cost: Osteopaths NZ Members $50, Standard $80

Register Your Attendance Here: Register Auckland

Pay Member Registration Fee $50 Pay Standard Registration Fee $80

Payment can be made via credit card by clicking the pay now buttons above. A 2.75% credit card surcharge will apply.

Direct credit payments can be made to Osteopaths NZ: 01-0505-0762502-00 with surname and 'seminar' in the reference fields.

Cheques can be sent to Osteopaths NZ, PO Box 34530, Birkenhead Auckland 0746

Please ensure both payment and online registration are completed.

Note this event does not provide lunch. Please bring your own, or be prepared for a short drive to local cafes.